Benefits Communication Specialist – Employee Benefits

Full Time
Los Angeles Office
Posted 9 months ago

We currently have a position open for a Benefits Communication Specialist in our Torrance, CA office. The ideal candidate would be a service-oriented individual with high personal standards and a hands-on work style. Excellent communication skills, both verbal and written, with the ability to conduct oral presentations is a must. Bilingual in Spanish.

Essential Duties & Functions

Other duties may be assigned. 

  • Coordinate with Employee Benefit service teams to prepare open enrollment materials, conduct open enrollment presentations for MSTIS clients in English and Spanish (as needed), both virtually and onsite at client location(s) as needed
  • Coordination of meetings and materials needed with client
  • Conduct meetings, both virtually and onsite, to communicate to employees about their benefit plans
  • This position will also translate benefits materials and conduct meetings in Spanish as necessary
  • Assist with coordination and preparation of announcement material for enrollment process in cooperation with internal teams
  • Coordinate with carriers to obtain electronic employee kits, as well as coordinate any printed materials that may be needed
  • Preparation of electronic enrollment kit for clients which includes carrier materials, forms, and required compliance notices
  • Provide feedback to teams on open enrollment activities and requests that were expressed during open enrollment meetings
  • Assist employees with plan comparisons, enrollment, and benefits questions, and help with enrollment forms as necessary
  • Assist with build-out and maintenance of clients’ online benefit administration portals for use at open enrollment and throughout the year as needed
  • Create pre-recorded open enrollment meetings to be provided to client via online link
  • Attend internal meetings upon request
  • Assistance with populating employee census templates for carrier submission
  • Assist Employee Benefit service teams with updating annual plan documents as needed
  • Keep abreast of marketplace trends
  • Travel locally and out of town or state as needed for open enrollment meetings
  • All other duties as assigned



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Bachelor’s degree from four-year college or university, or equivalent work experience
  • Minimum of two or more years of employee benefits related experience and/or training
  • Proficient with MS Office Suite
  • Excellent verbal and written communication skills
  • Detail-oriented with excellent organizational and time/project management skills
  • Proven ability to effectively conduct presentations
  • A willingness to continually upgrade their knowledge and understanding of the insurance industry.
  • Ability to work collaboratively in a team environment.
  • Must be bilingual and able to orally present and write in Spanish
  • Ability to sit in a stationary position for extended periods in an office setting and driving to client meetings
  • Extended work hours (10-12 hours/day) required on occasion for client open enrollment meetings
  • Must obtain and maintain active Life/Accident and Health Insurance Agent License
  • This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle.  If required, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements of this position
  • Maintain positive working relationships and clear communication with co-workers, clients, and insurance carriers
  • Must be available for offsite meetings with clients including travel to out-of-state (CA) locations as needed.


To apply for this position, please email

MST Insurance Solutions, Inc. (MSTIS) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Features

Job Category

Employee Benefits

To apply for this position, please email

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